Home / Returns and Refunds


We are grafting round the clock to get your orders to you as soon as we can. Thank you for your understanding.

  • Delivery within 10 working days for the UK mainland.
  • We ship worldwide
  • We offer Standard UK Delivery for £2.95, delivery within Europe is £6 and worldwide shipping for £8

    Refund and replacements


    Personalised products

    • Personalised products (such as bottles & phone cases) are not eligible for a refund or exchange as these are made unique to your requirements.

    Non-personalised products

    • Non-personalised products (such as jewellery) that are unused and not personalised can be returned to us for a refund within 30 days.
    • Please return the item/s together with your returns slip and we will process the refund once we have received your item. Refunds may take up to 2 weeks to reach your account. Please note that we are unable to offer exchanges.
    • Within 30 days, we can replace products or refund your payment, depending on your preference, if we find that your product is faulty. Please note that refunds may take up to 10 working days to reach your account
    • After 6 months we are unable to offer a replacement or a refund.